FAQ's | The Keratinize

Frequently Asked Questions

About Keratinize Cuticle Sealant?

Can I use the Keratinize Cuticle Sealant on all hair types?

Yes! This sealant is formulated for all hair types, whether straight, curly, wavy, or coily. It works to protect, smooth, and enhance shine, making it ideal for anyone who uses heat styling tools.

Will this product make my hair greasy or heavy?

No, the Keratinize Cuticle Sealant has a light creamy texture that absorbs quickly without leaving a greasy or heavy residue. It keeps hair soft, manageable, and protected without weighing it down.

How often should I apply the Cuticle Sealant?

Apply it before every heat styling session (blow-drying, curling, or straightening) to protect your hair from heat damage and moisture loss. It can also be used as a leave-in treatment for extra hydration and frizz control.

What results can I expect after using the Keratinize Cuticle Sealant?

After using the Keratinize Cuticle Sealant, your hair will feel smoother, shinier, and more manageable. The formula helps to:

✅ Reduce frizz & static for a sleek finish

✅ Protect against heat damage from styling tools

✅ Improve hair strength by preventing breakage & split ends

✅ Enhance shine with a glossy, healthy appearance

✅ Keep hair hydrated while controlling moisture loss

With regular use, your hair will look healthier, feel softer, and stay protected from thermal styling damage. 😊

Shipping

I just placed an order. When will it be shipped?

Our standard delivery time is 3-7 working days.

What is the standard shipping fee?

We offer free shipping on orders above PKR 3000. Orders under PKR 3000 have a shipping fee of PKR 200.

Will I receive a confirmation after placing my order?

You will receive an order confirmation email right after placing your order. Please ensure you type in the correct email address to prevent miscommunication.

How do I track my order?

Once your order is dispatched, you will receive a tracking number via email or text message. If your tracking number isn’t working immediately, please wait until the end of the day as it often takes a few hours to activate.

Changing or cancelling orders

Can I cancel my order?

You will be able to cancel your order with no extra cost to you if you do it within 12 hours of placing your order.

Send us an email at sales@thekeratinize.com with the subject line CANCEL. Please include your name, email, and order number in the email. Alternatively, you can reply to your confirmation email to request cancellation.

I added an incorrect address. How do I change it?

If you have entered an incorrect address, please email us at sales@thekeratinize.com with your correct address and order number within 12 hours of placing your order.

Payments

How do I pay for my order?

We currently accept the following mode of payment:

💰 Cash on Delivery (COD)

📞 Call us at +92 334 7778596 or WhatsApp Message us for quick assistance.

Returns & refunds

What is your return policy?

Please click here to read our detailed refund policy. To start a return request, click here.

My return request was accepted. When will it be processed?

It can take up to 1 week for your return to be processed.

Contact us

How can I contact you?

The best way to contact us is via email at sales@thekeratinize.com or through the contact section on our website (response time: within 24 hours).

You can also connect with us on our social media channels: Instagram, Facebook, for quick support..

For real-time assistance, our live support is available during the following hours:

📅 Monday – Saturday | ⏰ 9 AM – 6 PM PKT

Any queries sent via live support outside of business hours will be responded to via email the following day.

🔹 To ensure a prompt response, please reach out through only ONE method of contact. Multiple inquiries through different channels may cause delays for you and other customers.